We flew into Venice on Wednesday 1 June after having our flight delayed by 3 hours, on arrival your offices at the Venice airport were closed, a note with my name on was stuck to the closing shutters to say 'go to pier number 5 with a map of how our Hotel Santo Stefano could be found. Having booked and paid £67.00 sterling for your services, I was more than disappointed to not receive any service from your company at all. I am writing to inform you of my disappointment with the above booking reference: Tips are not included and they are at the client’s discretion. In case of extra pieces of luggage, you can cover the additional costs required for transport directly on the spot. However, remember that we always keep an eye on the flights times and related delays and the waiting times of vehicles used for transfers are always calculated based on the actual time of arrival.Ģ) The price of all transfer services includes one (1) medium-size bag per person. After that, your reservation will no longer be considered valid and the driver will leave the airport. Please Note1) The maximum waiting time of all transfer services departing from airports is 1 hour from the landing of your flight, therefore you have to show up at ALBATRAVEL DESK 69 within 1 hour from the landing of your flight. Because of the particular morphology of the city and the unpredictable conditions of the tide, if the accommodation does not allow for the docking of the water taxi a short walk may be required. The docking for disembarkation is provided at the accommodation or at the nearest pier.
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